1. Invoices are issued weekly and are available in the GMS Portal and are also sent via EDI for those customers set up for EDI transmission.
2. Invoices must be paid in accordance with payment terms.
3. Bi-weekly emails are auto-generated from LCBO Accounts Receivable, providing a listing of overdue invoices. These emails must be reviewed and actioned immediately; do not ignore. Be sure to add ARAPOutgoing@lcbo.com to your list of safe emails to ensure you receive them. If you wish to update your email address(es) on these notifications, reach out to accounts.receivables@lcbo.com.
4. All invoice errors, including if you receive an invoice for an order you did not receive, must be communicated to the LCBO within 5 days of receiving your invoice. Input a claim into the LCBO B2B Claims Application or send an email to lcbogroceryoperations@lcbo.com for a POD request. Delivery paperwork is not required.
5. Overdue invoices may be subject to your account being placed on hold, meaning no further orders will be processed until payment is received.
6. If you have questions or concerns regarding outstanding balances, please communicate directly with accounts.receivables@lcbo.com.
7. Remittance details are required no later than the payment due date and emailed to accounts.receivables@lcbo.com containing the following information;
• Customer Name
• Payment Date
• Total Payment Value
• Detailed remittances listing all LCBO invoice numbers paid
8. Please submit all Proof of Delivery (POD) and invoice copy requests to lcbogroceryoperations@lcbo.com.